Well, the travel gods were not smiling on Kelly and the kids. Northwest Airlines royally screwed up their only possible chance to get to Raleigh tonight. Northwest then went the extra mile, screwing up the family’s chance at tomorrow morning’s flight, too.
Right now the family will be lucky to take the 1:30 PM CDT flight which puts them into Raleigh after 4PM: twenty-one hours after they expected to be home! Is it any wonder Northwest Airlines ranks at the bottom of customer satisfaction surveys?