I have been enjoying a 6-month deal from Sirius XM to keep my satellite radio running but that deal runs out tomorrow. I called SirusXM to find out what the cost was to renew it or if I should cancel. It turns out the same 6 months for $25 is still in effect, so I was easily able to renew. What’s even better is that it was almost free for me as I had a $21 balance on my account.
To get my radio renewed I had to wade briefly through a voice-response system, which I detest. As soon as I’d selected the “cancel” option, though, I was connected with Sally, a woman with a Midwestern accent in SirusXM’s Listener Care department. Sally had just the right amount of small talk and business, chatting about her dirty glasses before finding my information. Her folksiness conveyed readily over the phone and I never heard any apologies for “slow computers” or other excuses. In short, I can tell Sally loves her job and I have no qualms spending more money with SiriusXM. Heck, she almost had me ready to buy the company’s higher-priced service.
In an age when many companies outsource their call center operations and treat customer care as an afterthought, I was delighted to discover SiriusXM treats its customers right. Outstanding job, SiriusXM!