There are a few things that hotel executives should remember:
- Bath towels can never be too big.
- There can never be enough light.
- There can never be enough outlets in the room.
- It can never be too quiet.
- The bed can never be too comfortable.
The airport Holiday Inn I’m staying in doesn’t have all of these issues, but some seem to crop up everywhere I stay.
If a hotel can get all of these right consistently, they’ve got a happy guest.