After losing my job in December, I signed up for an Affordable Care Act health care plan, a.k.a. Obamacare to cover the family. It could have been cheaper, of course, had our short-sighted state leaders implemented a healthcare marketplace (you know, free market competition and such) but the rate I got was significantly cheaper than a COBRA plan.
Anyhow, I recently submitted paperwork for an automatic bank draft for the policy but the paperwork apparently hasn’t gone through. This necessitated two phone calls to Blue Cross Blue Shield of NC Customer Service this past week. These calls uncovered a technical snafu that’s still being solved but still I have to say that the customer service representatives I spoke with are two of the finest who have ever assisted me with anything. They love their jobs, they love talking to people, and seemed to be willing to spend whatever time it took to get my issue sorted out.
I couldn’t help but contrast this with calling Chase about my credit card being prematurely stopped. I had to wade through an infuriating voice-menu-from-hell to get to a live person. Then when I did get through, the rep was technically polite but rather dismissive. Chase’s social media team did reach out to me after I complained on Twitter about my service, though a letter from the company would have meant more.
BCBS NC has incredible customer service. I don’t always look forward to calling for help but I know if I do I’ll that Blue Cross will treat me like a valued customer.