As y’all may know, I’ve been a booster of Google Fiber for a while. I signed us up for it the first day it became available. This week, I switched us back to AT&T. Let me explain why.
The server that hosts this website, my neighborhood mailing list, and other Internet stuff lives in a datacenter in Atlanta. I don’t really notice this, though, because the AT&T Fiber’s routing is excellent! I get super-low latency of 16 ms for my round-trip pings. I can’t reach many cross-town servers much faster than that. When I switched us over to Google Fiber, that round-trip time jumped to 60-100 ms. I researched whether my hosting provider’s datacenters in other cities were any better but it turns out Google Fiber is not nearly as good as AT&T’s. The city with the fastest server Google Fiber could get me to was Dallas which – as you geography buffs will note – is significantly farther from Raleigh than Atlanta. Go figure.
Please note that I’m a network nerd and my tech needs are, um, … unique. Normal people would probably not notice this stuff.
Being temporarily “dual-homed” with Google and AT&T meant I could negotiate rates. When I called to cancel AT&T, they offered me my same package at 30% off for 1 year (i.e., cheaper than Google and I can renew the deal next year). We now get for $60 what before we got for $90. Praise competition!
Google Fiber is still connected to our house (their fiber is still “lit.”) We’re not locked into AT&T with any contract so if AT&T pisses me off we can switch back without any trouble. Google just wants their WiFi Access Points back, which I didn’t use anyway.
There is also part of me that feels that a little bait-and-switch took place with Google Fiber. When Google Fiber was announced, I was under the impression that Google would devote its massive resources to making it a success. Instead, the company changed focus almost immediately, drastically putting on the brakes to its deployments. It was clear Google was not willing to make the investments necessary to make Google Fiber a healthy concern for the next fifty years. Google’s obsessively focused on its short-term stock market performance. It does not make investments the way railroads do, or like providers that expect to be relevant in 50 years, like AT&T.
Google Fiber switched to micro-trenching for its network installations. It also outsourced its installs to companies like Prime Telecom. I had multiple crews try to put in fiber, only to have me interrupt their installations because they were either bringing the fiber to the wrong side of our house or they were digging without doing utility locating. In hindsight, I suppose they usually skip the locating because it’s time-consuming and their shallow trenches rarely affect other buried utilities. They’d rather take the chance of busting something else than wait for lines to be marked. I don’t think this is a very professional game plan, personally.
Google Fiber does offer something unique, and that’s 2 Gbps service, twice as fast as our current service. This would be appealing to me but it is asymmetrical and the upload speed is still limited to 1 Gbps. I’d also have to upgrade all of our home networking gear to the new 2.5 Gbps standard. Well, technically I could use Google’s Wifi6 Access Points to go 2 Gbps but I want to use all the copper I’ve put into our house, rather than rely on WiFi. So, until Google makes the 2 Gbps service symmetrical I’ll stick with single-gigabit speeds.
All that being said, gigabit internet rocks! Saying goodbye to Spectrum forever rocks! Competition rocks! If you can get gigabit fiber, either through Google or AT&T, I recommend you do it. You will be happy you did!