Flying to a gig, the band Sons of Maxwell were shocked to see their guitars being thrown around by United Airlines baggage handlers. When singer Dave Carroll’s guitar came back broken, United was apparently less than helpful in atoning for the mistake. That led the band to take their complaint to YouTube with a video and song called United Breaks Guitars
Catchy song, Sons of Maxwell! Bad, bad, PR move, United!
Update 11 Jul 2009: Taylor Guitars is having some fun with this, too! Also, check out Dave’s latest video statement.