Reviews

There are 143 posts filed in Reviews (this is page 6 of 15).

Great customer service

Northland Cranberry Pomegranate

I love Costco. It’s a company that just does things right. I love seeing the same familiar faces at the registers of my local Costco. Their cashiers are pros at their jobs and honestly want to help you. When they ask “did you find everything you needed,” their “baggers” (such as they are) drop what they’re doing to find whatever you missed for you.

I was distressed two weeks ago to find one of my favorite drinks (Northland Cranberry Pomegranate juice) was no longer being sold by Costco. True to form, when I noted its absence the front-end staff jumped up and checked their computerized inventory. Sadly, they confirmed it was no longer available. They encouraged me to fill out a comment form (which I did) but I thought I’d take my request a little more public than that. I wanted to see what would happen if I took it up with them on Facebook.

When I returned from the store, I posted this comment on Costco’s Facebook page:

Mark Turner posted to Costco
Costco, please bring back the Northland Cranberry Pomegranate juice. It’s so much better than the rest!
Like · · February 4 at 11:00am ·

Within an hour (on a Saturday!), one of Costco’s support staff had responded:
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The Big Thirst

By Tom Sulcer

The moment City of Raleigh Public Utilities Director John Carmen mentioned the book The Big Thirst during a recent CAC meeting, I logged onto the library webpage and requested it. It arrived yesterday and surprisingly I can’t put it down.

Water is fascinating. We take it for granted, but as author Charles Fishman says, water is becoming more scarce and it will soon create conflicts.

I’m just cracking the book now and I’m sure to have more to say about it, but if you’ve ever wondered what goes into making water appear at your tap you should read this book!

Even Flipper thought this was dumb

The kids watched the very first episode of the dolphin-pet TV show Flipper on NetFlix today. I used to love watching the show as a kid, so I was sorry to see that it didn’t hold up too well 35 years later. At least the first episode didn’t hold up well.

In this episode (called “300 Feet Below”), Ranger Porter Ricks and his son Bud get a distress call from a shark-bitten boater whose boat is 12 miles offshore. For some reason the Coast Guard is of no use so Porter and son decide to rescue him themselves. They pick up the boater’s girlfriend to lead them to the boat.
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Williamsburg

Fife and drum parade

Colonial Williamsburg

We returned this afternoon from a weekend trip to Williamsburg to surprise Kelly’s dad for his 70th birthday. After showing up at his doorstep unannounced Saturday morning, we finished breakfast and headed out to see Colonial Williamsburg.

Thanks to a press release from the Governor’s office, I knew ahead of time that Colonial Williamsburg (or “CW,” as it’s known to locals) had free admission to veterans this weekend in honor of Veterans Day. We were able to score free tickets for my family, which was a nice perk.
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Southwest bungles our lost bags issue

Update: Southwest listened! See below.

An open letter to Southwest Airlines:

I had a disappointing experience with Southwest’s RDU lost baggage staff today. We had a tight, 35-minute connection at Midway whittled down even further by our later-than-expected arrival so I didn’t expect our baggage to make it on the plane with us. However, I left multiple messages with RDU’s lost baggage desk and none were returned until an hour after I had already schlepped back to the airport and picked up my bags.

The rep in the office this morning never left her seat, never told me “sorry for the inconvenience,” never checked my ID, never checked my claim tickets against the bags I picked up. To top it off, she never interrupted her personal cell phone conversation the whole time I was there. So, while she may not be capable of returning a voicemail, at least I know she is capable of using a telephone.

Frankly, I am shocked.
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Joe Strummer

Joe Strummer


I finished watching the documentary Joe Strummer: The Future Is Unwritten last night. The film interviews former bandmates, fans, and friends of Joe Strummer, the iconic musician who rode to fame in the legendary band The Clash. It was a fascinating look at Strummer: a guy who lived a most colorful life.

Director Julien Temple interviews Strummer’s friends as they sit around campfires, which is a great way to relax people and get them comfortable talking. Campfires were also a feature of the camps Strummer loved. His wife, Lucinda, created a music camp in Strummer’s honor called Strummerville.
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Area 51: The Uncensored History of America’s Top-Secret Military Base


I just finished Area 51: The Uncensored History of America’s Top-Secret Military Base, Annie Jacobsen’s book about the military base in Nevada which officially doesn’t exist. It is a page-turner of a book for those of us who’ve often wondered what goes on at the base, with former workers discussing what life is like there.

Jacobsen says she got the idea for the book after meeting a retired Area 51 worker at a party, who shared some tales with her because the project he had worked on, the A-12 Oxcart, had recently been declassified.
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Giving Turntable a spin

Friday gave me my first look at a new music service called Turntable. It’s a service where you and up to five of your friends can take turns DJ-ing a music channel (or “room”). Participants in the room can vote whether a song is “lame” or “awesome” and the vote determines whether the song stays in rotation. They can also share real-time comments in a chat window.

It’s an intriguing idea, but how does it work in practice? It works well if you like hiring schizophrenics to DJ your parties! There were some cool tunes I heard that I wouldn’t have otherwise been exposed to, but the music flow soon became a jumbled mess.
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Virgin Mobile’s Beyond Talk plans

This is going to be my next cell phone plan. I’ve been mostly happy with my plain-Jane Net 10 service but I’ve been growing increasingly frustrated by Net 10’s lack of a bona fide smart phone. With my crazy schedule it would be nice to have an easy way to keep my calendar with me. Also, as I travel more with my job it becomes more important that I have a WiFi and 3G-enabled phone to keep me occupied in the airports.

Virgin Mobile’s $40-a-month plan for unlimited network and 1200 minutes a month will fit me just fine. With the LG Optimus V phone that runs Android, I’ll have all I need.

* 3G Nationwide Coverage You Can Count On

* All Taxes & Fees Included, except those charged at the point of purchase

* Pay with Credit, Debit or PayPal for worry free monthly service

* Buy Top-Up cards to pay with cash

via Cell Phone Plans – Pay As You Go and Prepaid | Virgin Mobile.